Are all of your items authentic/ legit?
Of course they are! All of our items are hand curated and undergo strict processes to ensure that they are genuine. However, some of our vintage items are marked as bootlegs. Bootlegs are designs have not been manufactured by the original manufacturer. Sometimes bootlegs are cool if not cooler than what the original brand creates. We rarely stock these types of products but if we do, it will be stated in the descritpion.
Can I sell my items to you?
Of course we love buying our customers unwanted items! We encourage you to sell them to us infact as we will find them a great home! Please contact us through the contact form or Instagram.
How does trading work?
Trading works very similarly to selling to us, however, this time around instead of recieving cash you will receive store credit that can be used on our website or instore. If you trade your items with us you will recieve a higher offer for your unwanted items also! If you want to trade with us please contact us through the contact form or Instagram.
What condition are the items in?
As we deal in mainly used streetwear, vintage + trainers some wear and marks are to be expected. However, it differs from item as we also have brand new items with the tags still attached. In each product listing we have included the condition, we also have a rating chart attached below each description. We also try our best to list each mark/ wear in the description and pics.
What shipping methods are available?
We ship all of orders with Royal Mail. We have a selection of different shipping methods at checkout, we offer both standard shipping + express for all UK and worldwide orders. If are in the UK and spend over £75 shipping is free. All of our orders can be tracked to ensure that you recieve your order and there are no issues. You can track your order via the Royal Mail website (link).
When will my order be shipped?
We ship daily! Orders placed before 2pm will be shipped the same day. If you have ordered after pm don't worry, we will ship your order out the next working day. Please note orders will be shipped by us Monday - Friday, excluding Bank Holidays.
How long will it take to get my package?
Shipping times vary based on what method you have chosen and where you are located.
UK -
Standard shipping - 2 - 5 working days.
Express shipping - 1 - 2 working days.
Rest of the world -
Standard shipping - 2 - 4 weeks.
Express shipping - 1 - 2 weeks.
Please not that Royal Mail are not working on Sundays + Bank Holidays.
If your order has not reached you within the given timeframe then please message us using the contact form or via Instagram.
Do you ship internationally?
Of course we do, we ship worldwide! If there is any issues at checkout please contact us through the contact form or Instagram.
What payment methods are accepted?
We accept all major debit + credit cards, PayPal, Apple/ Google Pay.
Is buying on-line safe?
Of course it is, we use secure SSL encryption to protect your personal details, whether you pay by Paypal or card you and your personal details are completely safe.
I would like to return my order
Thats not a problem at all, we try our best at The Streetwear Studio to leave our customers with a smile. Before you start a return please have a read through our Return / Return Policy. Once you've had a read through please contact us through the contact form or Instagram to start the process.